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ALL PRODUCTS COME WITH A HAPPINESS GUARANTEE - LOVE IT OR RETURN IT 🥰

FAQs

Here are the answers to our most asked questions.

Still can't find the information you're after? Please contact us.

PRODUCT INFO | ORDERS, PAYMENT + SHIPPING | RETURNS + REFUNDS | BORING LEGAL-ISH STUFF | BONUS POP QUIZ

PRODUCT INFO

Where are your products made?

Our planners and other printed resources are lovingly and thoughtfully designed for Aussie teachers in Melbourne, Australia, and published with a whole lot of care in China.

Can I personalise my planner with my name or other details?

During our yearly launch, around the end of July, custom name labels are available to purchase. These can be applied to all our planners, notebooks & logbooks.

At other times of the year we can’t offer personalised printing or any deviation from our layout and design options as all our planners and logbooks are printed in bulk by professionals. You can, however, go to town on that sucker with your Sharpies and some stickers, so there’s that.

What sizes do your planners & resources come in?

Currently our planners, PD Logbooks, Assessment Books & Notebooks are A4.

Our Meetings book is B5.

What layouts are available?

When it comes to organising your school year, we’ve got something for everyone! (Well, almost everyone. We probably don’t have anything for the student who always complains that they forgot their pencil case. AGAIN.)

Our planners come in the following layout options:
Dated Week-to-a-view - vertical layout

  • Dated Day-to-a-page
  • Undated Week-to-a-view - vertical layout
  • Undated Week-to-a-view - horizontal layout
  • Week-to-a-view - vertical layout

So, what’s in the planners?

In addition to your weekly or day-to-a-page planning spreads, our Zivia planners are jam-packed with all your teacher-y must-have features like:

• Personal details and reminders page
• Year-to-view calendars (dated versions only)
• Term planners
• Term timetables
• Double-page calendar spread before each new month (dated) or 12 blank monthly calendars at the front (undated)
• Notes pages
• Blank checklists
• Parent communication
• Student contact cards
• Professional Development log
• Durable, clear plastic zip-lock pouch at the back for all your VIP, don’t-let-this-sh*t-get-ruined stuff. (Like your 'Request for Additional Leave' form.)

How do I choose the right planner for me?

Just like your preference for teaching primary or high school, it’s a personal choice.

Graduates, early career teachers, and people who prefer to include more detailed information in their daily planning tend to buy the day-to-a-page planner.

Other teachers prefer the weekly view planner to just drop in the basics, which is perfect for junior and senior secondary teachers who just need to keep track of their class load.

As we said, it’s totally up to you!

What payment options do you offer?

We accept all major credit cards, as well as PayPal & AfterPay

Any tips for keeping my planner in good nick?

While our planner covers are tougher than a DP on detention room duty, we don’t recommend you spill your morning triple-shot latte all over it, okay? But if your cover does get a bit wet, give it a good wipe down, and it should be all good to go.

ORDERS, PAYMENT & SHIPPING

I ordered a pre-order product and an in-stock product, will they be shipped separately?

Your order will be shipped in one package once the pre order item arrives. For an estimated shipping date please refer to the pre order product's page on our website.

Oops, I ordered the wrong item or want to change something in my order!

We understand that sometimes you get *so* excited to purchase your Zivia goodies that you make a mistake in a rush (no judgment!). We ship orders out super fast, so if you need to make a change or you'd like to add something to your order, email us ASAP and we will do our very best to make the change for you.

Where can I purchase Zivia products?

All our products are available exclusively through our website.

I’m a super-generous principal who wants to buy planners for all my staff. Do you offer discounts for bulk orders?

First off, let us say that you’re an absolute LEGEND and we salute you. Secondly, yes, we do. Pleasecheckout our school order form

Where do you ship to?

All over the world! (Yep, we’ve gone international.)

How much does shipping cost?

Australian orders:

$12 flat ratet

$18 for express post.
FREE for Australian orders over $120

International Orders:

Shipping starts from AUD $25

How long will shipping take?

Orders are processed and shipped within 3 business days. During peak periods this may be longer. Check our website header for any updates.

Once shipped, Australian customers can expect their order within 2 - 7 business days, with longer delivery periods (up to 15 working days) for our international colleagues.

All orders are shipped using Australia Post.

If you need a specific delivery date, please contact us before placing your order.

My tracking says my order is being returned to sender, now what?

For parcels returned to Zivia where:

  • delivery has been refused
  • there was an insufficient/incorrect address entered during the ordering proces to allow Australia Post to deliver the parcel
  • the parcel was unclaimed from a post office or collection point

A re-shipping fee will be charged to cover the full re shipping costs & any other charges incurred by Zivia to receive or reship your items.

Can I track my order online?

We ship our goodies via the logistics legends at Australia Post. Once your parcel has been collected, our mates at Australia Post will email you all your tracking details* so you can follow your planner’s great big journey from our HQ to your front door.

* Heads-up: If you don’t get a tracking email from Australia Post, please contact us directly, and we’ll hook you up with the details.

RETURNS & REFUNDS

What’s your returns policy?

At Zivia, we know that happy teachers make happy classrooms. That's why we're proud to offer our Zivia Happiness Guarantee. 

CHANGE OF MIND:

  • 30 day returns. 
  • Let us know you will be returning an item(s) here.
  • Please return items in their original packaging & mailing box. If you no longer have the mailing box, please use something similar to post your item(s) back. We have found when just postage satchels are used the product returns to us damaged and unsaleable, therefore we are unable to process a refund.
  • The original & return shipping costs are at the expense of the customer. 
  • Please complete the sender details on your parcel, and/or, include your packing slip so we know who to refund.
  • Send your item(s) to: Zivia Returns, PO Box 2200, Rowville, Victoria, 3178 

 

FAULTY ITEMS

Contact us with the issue. Please include relevant pictures or videos & we will get back to you to resolve the issue 

EXCHANGES

We don’t offer exchanges as such. If you have changed your mind on the product you purchased, please follow the Change of Mind policy above & then purchase the item you are after.

Whoops! I just placed an order with you and realised I picked the wrong layout/cover. Can I change my order before you send it?

Look, we understand how tricky ordering online can be. (Especially when you’re trying to buy resources while shoving down half a sandwich before running out to playground duty.)

Please contact us straightaway to amend any order. If your order has already been processed or sent we are unable to make any changes.

My order has arrived damaged/incorrect. What should I do?

If your Zivia order arrives in less than A+ condition, please get in touch with us, & include any relevant pictures or videos, and we will get back to you with a resolution, either a full refund or the correct items being sent out.

What’s your privacy policy?

You can find it here.

What're your Terms & Conditions?

Check ‘em out for yourself.

BONUS POP QUIZ

I need a good laugh. What’s the best teaching GIF of all time?

There are a few knee-slappers doing the rounds out there, but we put our money on this one.

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