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FAQs

We’ve answered all your trickiest FAQs, so you don't have to put your hand up and ask.

PRODUCT INFO | ORDERS, PAYMENT + SHIPPING | RETURNS + REFUNDS | BORING LEGAL-ISH STUFF | BONUS POP QUIZ

PRODUCT INFO


Where are your products made?

Our planners and other printed resources are lovingly and thoughtfully designed for Aussie teachers in Perth, Australia, and published with a whole lot of care in China.

Can I personalise my planner with my name or other details?

Sorry, but just like you can’t personalise a standard report card these days, we can’t offer personalised printing or any deviation from our layout and design options as all our planners and logbooks are printed in bulk by professionals. You can, however, go to town on that sucker with your Sharpies and some stickers, so there’s that.

What sizes do your planners come in? Do they come in packs?

All our planners and books A4 in size and are sold individually.

What layouts are available?

When it comes to organising your school year, we’ve got something for everyone! (Well, almost everyone. We probably don’t have anything for the student who always complains that they forgot their pencil case. AGAIN.)

Our planners come in the following layout options:
• Weekly view (horizontal spread)
• Weekly view (vertical spread)
• Undated weekly view (vertical spread only)
• Undated, lay flat weekly view planners (vertical spread only)
• Day-to-a-page view

We also stock and sell Professional Development (PD) logbooks, assessment/results recording books, sticker packs which fit perfectly with each planner’s boxed layout, and other cool accessories to make planning a breeze, like pen loops, tabs, bulldog clips, and book elastics. (Yeah, we’re kinda’ efficient when it comes to getting our sh*t together.)

So, what’s in the planners?

In addition to your weekly or day-to-a-page planning spreads, our Zivia planners are jam-packed with all your teacher-y must-have features like:
• Personal details and reminders page
• Year-to-view calendars (dated versions only)
• Term planners
• Term timetables
• Double-page calendar spread before each new month (dated) or 12 blank monthly calendars at the front (undated)
• Notes pages
• Blank checklists
• Parent communication
• Student contact cards
• Professional Development log• Durable, clear plastic zip-lock pouch at the back for all your VIP, don’t-let-this-sh*t-get-ruined stuff. (Like your 'Request for Additional Leave' form.)

How do I choose the right planner for me?

Just like your preference for teaching primary or high school, it’s a personal choice. Graduates, early career teachers, and people who prefer to include more detailed information in their daily planning tend to buy the day-to-a-page planner. Other teachers prefer the horizontal weekly view planner because it gives you the most space to write (and our personal fave), while others prefer the short 'n' sweet vertical style to just drop in the basics, which is perfect for junior and senior secondary teachers who just need to keep track of their class load. As we said, it’s totally up to you!

What payment options do you offer?

We accept all major credit cards, as well as PayPal. We also offer Afterpay so you can buy now and pay later. (You’re welcome.)

Any tips for keeping my planner in good nick?

While our planner covers are tougher than a DP on detention room duty, we don’t recommend you spill your morning triple-shot latte all over it, okay? But if your cover does get a bit wet, give it a good wipe down, and it should be all good to go.

ORDERS, PAYMENT & SHIPPING


Where can I purchase Zivia products?

All our products are available exclusively through our website.

Where's my 2022 Planner?

Due to *huge* cargo delays (thanks Covid!), we're expecting our 2022 stock to arrive early/mid-October for shipment (lucky you won't need it until the end of the year 😉). If you have received a tracking number already, it's because we are getting as prepared as possible to get your order on its way once the stock arrives. Once your order has shipped you will see movement on the tracking number you've been sent. Please email us at hello@zivia.net if you have any further questions regarding your pre-order.

I’m a super-generous principal who wants to buy planners for all my staff. Do you offer discounts for bulk orders?

First off, let us say that you’re an absolute LEGEND and we salute you. Secondly, yes, we do. Please contact us directly via our contact form, select the 'bulk order' option, and we'll get in touch to talk about discounted rates.

Do you offer gift wrapping?

Each order is wrapped in our snazzy branded tissue paper and a thank you card included.

Where do you ship to?

All over the world! (Yep, we’ve gone international.) And while we ship to the most far-flung classrooms on the planet.

How much does shipping cost?

Australian orders: $10 flat rate.International orders: $35 flat rate.

We also offer FREE shipping for all Australian orders over $80, and over $120 for international customers. (We’re nice like that.)

How long will shipping take?

Australian customers can expect their order within 2 - 7 business days, with longer delivery periods (up to 15 working days) for our international colleagues. If you need a specific delivery date, please contact us before placing your order.

Please note - if you have received a tracking number for a 2022 planner, these tracking details will only be active once your parcel ships. You’ve received your number early because I’m getting my sh*t together before baby number 2 drops (any minute now!). With delays due to Covid, our orders for 2022 will begin shipping mid-October *fingers crossed*. So, keep a hold of the number you’ve received, (if you haven't gotten a notification yet; don't stress 😉) it will begin updating when we start shipping out.

My tracking says my order is being returned to sender, now what?

For parcels where delivery has been refused, parcels that have been returned to us because of an insufficient/incorrect address entered during the ordering process, or for parcels unclaimed from a post office or collection point (that have returned to us because they have not been collected within the required timeframe) will be charged a re-shipping fee (which covers the full shipping, handling and any other charges incurred), in order to be re-shipped to you. We do not take responsibility for any additional costs/charges that may be incurred due to incorrectly submitted information.

Can I track my order online?

We ship our goodies via the logistics legends at Australia Post. Once your parcel has been collected, our mates at Australia Post will email you all your tracking details* so you can follow your planner’s great big journey from our HQ to your front door.

* Heads-up: If you don’t get a tracking email from Australia Post, please contact us directly, and we’ll hook you up with the details.

RETURNS & REFUNDS

What’s your returns policy?

Unfortunately, Zivia is unable to accept returns or offer refunds for unwanted gifts or change of mind purchases, so please choose carefully. If you’re hit with a pang of buyer’s remorse, we recommend you take a look at your current planner, be reassured that you’ve done the right thing, then congratulate yourself on being so dang awesome!

Whoops! I just placed an order with you and realised I picked the wrong layout/cover. Can I change my order before you send it?

Look, we understand how tricky ordering online can be. (Especially when you’re trying to buy resources while shoving down half a sandwich before running out to playground duty.) That’s why we will happily change your layout/cover* if you contact us within 24 hours of placing the order.

My order has arrived damaged/incorrect. What should I do?

If your Zivia order arrives in less than A+ condition, please get in touch with us ASAP so we can arrange a refund or exchange of the product and shipping costs.

This is awkward, but I’m really unhappy with my order. Do you offer refunds?

We might joke about a lot of things here at Zivia – like the importance of NAPLAN, or the chances of getting through an entire lesson without someone asking a question that’s already been asked – but customer satisfaction isn’t one of them. If you have a serious issue with your Zivia order, please contact us ASAP to discuss options


What’s your privacy policy?

You can find it here.

What're your Terms & Conditions?

Check ‘em out for yourself.

BONUS POP QUIZ


I need a good laugh. What’s the best teaching GIF of all time?

There are a few knee-slappers doing the rounds out there, but we put our money on this one.
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