PROCESSING & DELIVERY TIMES

Orders are processed and shipped within 3 business days. During peak periods this may be longer. Check our website header for any updates.

All orders are shipped via Australia Post. Once shipped, Australian customers can expect their order within 2 - 7 business days, & International customers within 15-20 business days.

SHIPPING RATES

• Australia: $12 flat rate. Express Postage $18. FREE standard shipping for all Australian orders over $120 
• International: We ship worldwide with shipping fees starting from AUD $25  

RETURNS & EXCHANGES

At Zivia, we know that happy teachers make happy classrooms. That's why we're proud to offer our Zivia Happiness Guarantee. 

CHANGE OF MIND:

• 30 day returns. 
• Let us know you will be returning an item(s) here.
• Please return items in their original packaging & mailing box. If you no longer have the mailing box, please use something similar to post your item(s) back. We have found when just postage satchels are used the product returns to us damaged and unsaleable, therefore we are unable to process a refund.
• The original & return shipping costs are at the expense of the customer. 
• Please complete the sender details on your parcel, and/or, include your packing slip so we know who to refund.
• Send your item(s) to: Zivia Returns, PO Box 2200, Rowville, Victoria, 3178 

FAULTY ITEMS

Contact us with the issue. Please include relevant pictures or videos & we will get back to you to resolve the issue 

EXCHANGES

We don’t offer exchanges as such. If you have changed your mind on the product you purchased, please follow the Change of Mind policy above & then purchase the item you are after.